REGULAMIN SERWISU

I DEFINITIONS
1. Service – operated by ROKOSZ Paulina Pancerz with its registered office at Wesołów 32, 32-840, providing bicycle and e-scooter repair services (“Service”) for Equipment delivered by the Client. Service address: ul. Kamieniec 3/a, 32-840 Zakliczyn.
2. Client – a natural person, legal entity, or organizational unit without legal personality but granted legal capacity under specific provisions, who commissions the Service to perform repair or maintenance on the Client’s Equipment.
3. Service Representative – an employee of the Service or a person acting on behalf of the Service.
4. Equipment – bicycles, e-scooters, other sports equipment, and parts delivered by the Client to the Service for the purpose of performing repair or maintenance.
5. Service Work – maintenance, diagnostics, paid repairs, warranty repairs, or any other services provided by the Service as part of its operations for the benefit of the Client.
6. Order Receipt Confirmation – a document issued to the Client delivering Equipment in person or via a Service Representative, confirming acceptance of the Equipment into the Service.
7. Price List – a list of service prices with descriptions. The Price List constitutes an appendix to these Terms.

II TERMS & CONDITIONS
1. These Terms & Conditions set out the rules for using the services of the sports equipment service workshop, as well as the rights and obligations of Clients.
2. The bicycle service provides repair, maintenance, and servicing of bicycles, e-scooters, and sports equipment.
3. Using the Service requires acceptance of these Terms & Conditions.
4. By leaving Equipment for servicing, the Client simultaneously accepts these Terms & Conditions and the Service Price List.
5. Equipment assessment takes place at the time of delivery to the Service. After assessment, the Service Representative informs the Client of the required scope of work and the parts to be replaced. The Service Representative and the Client jointly decide which Service Work is to be carried out. The Client is informed of the estimated repair cost.
6. The total repair cost includes the cost of Service Work and the cost of used parts.
7. Service prices do not include the cost of replacement parts.
8. Replaced and worn parts will be disposed of unless the Client expressly requests to keep them prior to repair. This rule does not apply to used tires and inner tubes — the Client is obliged to take them back and dispose of them personally.
9. For heavily soiled Equipment, an additional cleaning fee will be charged according to the Price List, to allow service work to be performed. The Client is informed of this upon intake of Equipment.
10. The estimated repair cost given at intake may change during service. An increase of up to 20% does not require prior notification of the Client (the Client is informed of this policy at the time of service intake). In case of a significant cost increase or expanded scope of work, the Client will be informed by phone.
11. If the Client does not agree to continue the repair, they are obliged to pay for the work already performed and the materials used.
12. The Client is informed by phone call or SMS when the service work is completed.
13. After completion of repairs, or if the Client resigns from further services, the Client must collect their bike within 5 working days. Failure to collect within this period and lack of contact will result in a storage fee of 10 PLN per day. After 1 month from the collection deadline, if no contact is made, the Service has the right to sell the repaired Equipment to recover repair and storage costs.
14. Collection of Equipment is possible only upon presentation of the Order Receipt Confirmation issued and signed at intake. Without this document, the person collecting must provide the details shown on the Confirmation and present an ID to verify. At collection, the Client may inspect the service work. Signing the Confirmation of release constitutes acceptance of the Equipment without reservations.
15. The service time (excluding warranty repairs) is always agreed with the Client. In justified cases (lack of parts, difficulties in sourcing, defects requiring special diagnostics, etc.), this time may be extended, of which the Client will be informed.
16. The Service is not liable for defects discovered during or after Service Work which were not reported by the Client.
17. The Service reserves the right to return unrepaired Equipment to the Client if original parts or substitutes are unavailable, or due to other factors beyond the Service’s control.
18. The Service is not liable for lost profits if damage is not the fault of the Service, or if service time is extended for reasons beyond the Service’s control.
19. Warranty repairs are carried out in accordance with the warranty conditions set by the manufacturer.
20. The Service reserves the right to refuse to perform services if the Equipment is in a condition that prevents safe repair.
21. The Service does not provide warranty for parts purchased by the Client independently.
22. The collection deadline is counted from the moment the Client is informed of repair completion, by phone or SMS.

III WARRANTY & CLAIMS
1. The Service is liable for the quality of services provided in accordance with applicable law, in particular the Civil Code, especially Article 556 and Article 556(1–3) (Dz.U. 141.2002.1176).
2. Each Service Work (excluding warranty repairs) is covered by a 7-day warranty. Claims are considered based on the receipt or invoice issued for the respective service.
3. The warranty does not cover damage to Equipment resulting from: improper use, accidents, unauthorized interference by persons not employed by the Service, or mechanical damage.
4. In the case of warranty repair, the warranty period is extended only by the duration of the Equipment’s stay in the Service, unless otherwise stated in the Equipment’s manufacturer warranty card.
5. The warranty applies solely to the performed repair/replaced parts. It does not cover general maintenance or faults unrelated to the performed Service Work. The warranty for performed work does not apply in cases where the effectiveness of the Service’s work ceased due to faults in elements not covered by the warranty, or where such faults in other components affected the correctness of the Service Work.
6. The Client is obliged to deliver the Equipment, device, or goods to the Service at their own expense — either personally or via a shipping company.

IV PERSONAL DATA PROTECTION
1. By using the Service Work, the Client consents to the storage and processing of personal data provided in the Order Receipt Confirmation by the Service. By providing data, the Client declares that the personal data submitted are true and accurate.
2. Providing personal data is voluntary; however, lack of consent for their storage and processing by the Service makes it impossible to perform the Service Work.
3. The administrator of personal data is ROKOSZ Paulina Pancerz.
4. The Client has the right to access, correct, and delete their personal data.

V FINAL PROVISIONS
1. In matters not regulated by these Terms & Conditions, the provisions of generally applicable law shall apply, in particular the Civil Code (Dz. U. 2014, item 121 as amended) and the Act of 30 May 2014 on Consumer Rights (Dz. U. 2014, item 827).
2. The Service reserves the right to amend these Terms & Conditions. Amendments shall enter into force on the date specified by the Service, but not earlier than the date of their publication. Agreements concluded prior to the amendment shall be governed by the version of the Terms & Conditions in force at the time of conclusion.
3. These Terms & Conditions enter into force on 1 January 2025 and are available in paper form at the Service premises.